FAQ

Learn more about HeyBuddy.

Frequently Asked Questions

Let's answer any concerns you may have. We got you covered.

What is HeyBuddy?

HeyBuddy introduces the newest innovation in SMART pet tags.

Simply scan our tags with any phone to access your pet's profile and safety features.

Join our rapidly expanding global community 🌎!

How does it work?

Just scan your HeyBuddy tag with any phone to access a fully personalized profile of your pet.

The tag owner can update information, add photos, posts, safety details, medical records, and much more.

Do I need a subscription?

Nope! You do not need a subscription to scan or get push notifications.

What can I put on my pet's profile?

Pretty much anything.. We have the most in-depth profile out of any smart tags available on the market.

Medical information
Multiple phone numbers, emails, addresses
Pictures
About me Bio
Breed, sex, age, vaccinations, neutered, spayed
Safety status
Social media links

Have suggestions? Email us!

Why choose HeyBuddy VS others?

We proudly offer the best technology and the most customizable pet profiles on the market.

With over 300,000 pets already choosing us for their safety, you can count on an intuitive and user-friendly experience with our platform.

Are they waterproof?

Yes! Absolutely. Most of our devices also come with a lifetime warranty.

Do I need to charge it?

Nope! There are no batteries or EMF.

Can I add multiple tags to my pet's profile?

Absolutely! Just open the HeyBuddy app on your mobile device, navigate to 'Settings' -> 'Pets & Devices,' and you can link multiple tags to your pet’s profile from there.

Refunds & Returns

We offer a 100% refund only in the event of product damage or faulty items upon delivery.

Returns are not accepted unless the item is damaged upon arrival, with proof of damages required to be emailed within 3 days of delivery. To initiate a return, please email (chat@heybuddy.io) with the subject 'Returns', providing your order number, name, and reason for return.

The seller will furnish instructions on where to send the returned goods. Customers are advised to obtain proof of postage to prevent any potential "lost packages" scenarios, and please note that shipping costs for returned items are the customer's responsibility.

Upon receipt and inspection of the returned item, a confirmation email will be sent to the customer regarding the refund status. If the refund is approved, it will be processed, and the credited amount will be applied to the customer's credit card or original payment method shortly thereafter.