HeyBuddy proudly offers an exceptional tag replacement program designed to cater to the needs of all our valued customers. This program is meticulously crafted to ensure that you always have a fully functional pet tag at your disposal.
With a substantial customer base comprising hundreds of thousands of individuals from around the globe, we acknowledge that various unforeseen circumstances can compromise the integrity of your pet's tag. Factors such as wear and tear, chewing, abrasion against concrete surfaces, or contact with rough brick can lead to tag damage. We fully comprehend the myriad of situations where you may require a new tag, and we are here to assist you.
Therefore, we are pleased to present our commitment to you:
In the event that your tag breaks within two weeks of purchase, we unequivocally consider it a malfunction, and as such, we offer a complete tag replacement, absolutely free of charge. Yes, you read that correctly – there will be no cost incurred on your part.
For tags that become compromised between the two-week and two-month timeframe of usage, the replacement tag itself will remain free; however, there will be a nominal fee for shipping and handling.
Beyond the initial two months, all tag replacements will be available at a generous 50% discount. Claiming this offer is a breeze through the HeyBuddy app, accessible at any time. Simply navigate to 'Settings' -> 'Tag Replacement.'
We acknowledge that while the desire for complimentary tag replacements is natural, it's important to consider the various play styles and types of pets we cater to. Some scenarios may involve product mishandling, such as leaving the collar on the floor and allowing a curious pup to chew on the tag. In such cases, we regretfully cannot provide a free replacement.
Choosing the best replacement:
We strongly advise selecting the most suitable product for your beloved pets. If your pets exhibit a penchant for chewing, biting, or tugging, it is advisable to explore our BUDDY tag options, which can be accessed at the following link: https://heybuddy.club/collections/all-tags.
If you are currently in possession of a BUDDY tag, we invite you to consider upgrading to our SLIDE SERIES pet tags, designed to be affixed directly onto the collar itself. These can be viewed here: https://heybuddy.club/products/slide-series-edition.
Should you have any inquiries or require further clarification, please do not hesitate to reach out to us directly at firstname.lastname@example.org. Your satisfaction and your pet's well-being remain our top priorities.